Before you open the door
- Open your trip in the Cohotrip app.Go to HopnTravel, then My Bookings. Your booking shows the driver, the route, the date and time, and how many seats you booked.
- Match the driver and the car.The person driving should match the driver on your booking, and the vehicle and license plate must match exactly.
- Confirm the trip out loud.Ask where they're headed and who they're picking up. Don't say it first. They should know your name and your destination.
- Check the seats.You should be riding in the seats you booked, with no surprise passengers beyond those booked on the trip.
- Look for the Cohotrip sign.Cohotrip drivers display a teal Cohotrip emblem on the windshield or rear window while they're driving.
- Share your trip.Send your route, departure time, and the driver and car details to someone you trust before you leave.
Something doesn't match?
- Don't get in and don't load your bags. Stay in a public, well-lit place.
- Cancel the booking in the app.
- Never pay cash or pay outside the app. Every HopnTravel seat is paid in the Cohotrip app.
- If you feel unsafe or are in danger, call 911.
- Tell us what happened at support@cohotrip.com so we can act on the account.
Why this matters
Every driver on HopnTravel is a background-checked Cohotrip driver with their vehicle on file. A minute of checking makes sure the car you're about to spend hours in is the one you booked.
Pick-up should be at a public spot you both agreed to. Rest stops on the way are normal; changes to the destination are not. If the driver changes the plan, you can end the trip at a safe public place and contact us.
More HopnTravel safety